Agreement between TripviQ Holidays LLP and the User
This agreement between TripviQ Holidays LLP (From now on referred to as “Company”) and the users incorporates all the terms and conditions governing this relationship. The term “Company” includes all the subsidiaries, affiliates, and partners of TripviQ Holidays LLP who are essential to providing the services and products to the users.
• User Responsibility
All users who avail the products and services offered by the company are deemed to have read, understood and consented to the terms and conditions mentioned herein. This agreement shall be binding on the user, and the responsibility of the company pertaining to the services rendered shall be restricted to the scope of this agreement.
The company reserves the exclusive rights to terminate or restrict the access, without prior notice, of the user to the website or associated services for a given period of time due to maintenance-related activities. Certain products and services offered by the company are offered in collaboration with third parties. Users will be provided with separate terms and conditions for the same and availing of those services will tantamount to acceptance of the said terms and conditions. It will be the responsibility of the users to comply with these terms and conditions and any consequences arising out of failure to do so shall be binding on the user(s).
In case if the terms and conditions mentioned herein conflict with other terms and conditions mentioned elsewhere, then the terms and conditions mentioned herewith shall be considered final and binding on the user.
The user confirms that he/she is of the legal age to enter into an agreement with the company and is not restricted by the local laws from doing so.
• Third Party Information
By availing the services and products offered by the company, the user authorizes the company and/or its affiliates or agents to use the information on third-party sites as may be necessary to render the services requested.
It will be the responsibility of the user to safeguard the log-in information related to the account on the company website. In case of failure to inform the company regarding loss of username or password, the user shall be responsible for the consequences or losses arising out of unauthorized transactions.
• Fees Payment
The company reserves the rights to change or alter the charges levied against the services and products offered to the users from time to time, without any prior notice. By availing the services offered by the company, the user is deemed to have agreed to pay all the charges, fees, taxes and other expenses arising out of the same. Any changes in the total cost of the transaction due to changes in the government policy will be binding on the user and will have to be borne by the user.
The company is responsible for processing the refund to the account of the user, as per terms and conditions, in case of a cancellation. The company is not responsible for offering an alternate arrangement for the user in such a situation. Any subsequent bookings shall be treated as new bookings made by the users and shall not be combined with a previously canceled booking.
The users shall place a request for refund within a period of 2 days from the date of cancellation. The refunds, if any, shall be processed as per the internal guidelines of the company or the respective third-party service provider. Any further delay in filing of the claim shall result in forfeiture of the amount.
• Cancellation Policy
The company is involved in the business of offering Hotel packages to the users for different countries. In case, the user cancels or alters any bookings, the following clauses shall be applicable: –
o No refunds are available on packages booked under limited period offers. As these offers are given at a promotional price, they are non-cancellable.
o In case of no show, the booking shall be deemed to be cancelled, and a no-show charge will be levied on the user.
o Cancellations due to rejection of visa or restriction on travel shall not be refundable, and the user shall have to bear the entire cost.
o Refunds shall be admissible only if any inclusions mentioned in the package are not delivered to the user. This is subject to the matter being reported to the company within 24 hours.
o Any cancellations by the user shall be refundable only after deduction of appropriate cancellation or service charges.
o The company shall not be held responsible for any cancellation due to circumstances beyond its control. The responsibility of the company is limited to help with refunds only.
• Refund Policy
Any refunds to the users in case of cancellation of a booking shall be made as per the following guidelines: –
o If the users are not happy with their order and wish to cancel within 72 hours of the booking, the refund shall be processed by the company after levying appropriate processing charges impose by the airline or Hotel.
o Any additions or changes made to the package made after the booking shall be done subject to availability. The users shall bear any charges arising out of the same.
o The responsibility of the company is to offer assistance with the processing of the refunds only in case of force majeure incidents. Any losses suffered in addition shall be borne by the customer only.
o Refunds shall be processed to the same account or credit card through which the payment was made.
o Charges levied by the Hotel for no-show shall be deducted before processing of refunds.
o All claims for refunds shall be filed within 72 hours of cancellation. Any delay can result in forfeiture of the amount.
It is the responsibility of the user to maintain the confidentiality of the information shared by the company explicitly as confidential. It shall not be disclosed unless required by law or mutually agreed by both the company and the user.
• Usage of contact details
By sharing the contact number with the company, the user is deemed to have given the consent to the company to use it for contacting the user from time to time. Such communication shall be deemed as transactional and not as promotional. The user shall bear any liability arising on the company due to an erroneous complaint by the user to statutory authorities regarding the above matter.
The company shall share all the information related to updates, confirmations, reservations, cancellations or changes at the registered contact details of the user. If the user faces any losses due to non-delivery of information as a result of any fault or inability to access the respective communication channel, then the same shall be borne by the user only.
Unless explicitly mentioned by the company against a product or service, the cost of insurance is not included in the same. It is at the discretion of the user to get adequate insurance coverage for the same. The company shall not be responsible for any losses suffered by the user in the absence of an insurance policy.
If the user agrees to purchase an insurance policy offered by the company, then the policy shall be governed by the terms and conditions specified by the insurance company only. All claims shall be filed by the user directly with the insurer; the company shall not be responsible for this.
• Force Majeure
In case of unavoidable circumstances, if a booking is canceled directly by the service provider, the responsibility of the company would be limited to processing the refund for the user. The user shall contact the respective service provider directly for requests related to refund.
The company shall not be held responsible for its inability to deliver its services due to circumstances or events beyond its control such as an act of God, embargo, government restrictions, fire, etc.
The maximum liability of the company in such circumstances will be limited to the total amount received from the user minus appropriate cancellation fees. Under no circumstances shall the total liability of the company exceed the amount charged by the company for its services.
In case of any particular clause of this agreement is found to be non-applicable according to local laws, then such restriction shall apply only to the particular clause, the remaining agreement will be in force as normal.
The company is at its discretion to modify or change the terms and conditions mentioned herein from time to time. It is the responsibility of the user to review these terms and conditions regularly.
Any disputes arising between the company and the user shall be subject to the courts of Mohali, SAS Nagar (Punjab) only.